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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jeanette Dickinson

Jeanette Dickinson

November 19, 2024

5  out of  5
rating by Jeanette Dickinson
"I have been a client of Sue Boynton’s for many years now. Throughout the years Sue and her staff have been excellent to work with. I started out with a small Universal Life Insurance Plan, and now my husband and I have full home and auto coverage through State Farm. I cannot say how grateful I am for the many years of service from Sue and her staff. A shoutout to Whitney for always being so helpful and knowledgeable about the many confusing aspects regarding insurance. I really appreciate you guys!"
We responded:
"Jeannette, thank you very much for your loyalty and taking the time to recognize Whitney's service. We appreciate your business and the relationships with wonderful clients like you and Troy."
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Hazel Lu

November 19, 2024

5  out of  5
rating by Hazel Lu
"I have been working with Whitney Nuchols regarding getting my policy to include renters insurance. There has been a lot of misunderstandings going on with the requirements from my renters office. Whitney has been extremely helpful, polite and patient with me. She has helped me with other policies as well and is always helpful, polite and patient with me. Susan Boyton is lucky to have such a great agent working with her."
We responded:
"Hazel, thank you so much for sharing your experience with Whitney. I appreciate you taking the time to recognize her efforts and service. We are here to serve, so please don't hesitate to reach out if you have any questions. are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Jessica Wilson

October 15, 2024

5  out of  5
rating by Jessica Wilson
"I've been with Sue Boyton's agency for over 20 years. Every one of my policies is with her agency. Maybe I could save some money by shopping around and splitting up policies, but I won't because the customer service I receive from State Farm is top notch. Whitney Nuchols has been my contact all this time and she is always incredibly dependable and responsive. Just last night shortly before closing she added a new car for me, and I had insurance and the id cards in a matter of minutes. 10/10 would recommend."
We responded:
"Jessica, thank you so much for your wonderful comments and for complimenting Whitney. Providing outstanding customer service is our priority. I so much appreciate your loyalty and for being a great customer!"
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Cheri Bettini

September 19, 2024

5  out of  5
rating by Cheri Bettini
"David was so informative and working with him was a pleasure. After the terrible experience with our other insurance company it was a breath of fresh air to work with David he made it easy and I appreciate that."
We responded:
"Cheri, thank you for taking the time to acknowledge the service from David. He is an asset to our team! Our goal has always been to provide excellent service to our clients and educate them to tailor the insurance for their individual needs. Thank you for your business! "
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Jenn Cornelison

August 6, 2024

5  out of  5
rating by Jenn Cornelison
"Kyle was great to work with. He was very thorough and he explained things very well. Kyle was very easy to talk to. I highly recommend State Farm for home and car insurance."
We responded:
"Thank you, Jenn, for acknowledging your interactions with Kyle! Our top priority is providing outstanding customer service and educating our clients. I appreciate you taking the time to compliment Kyle. We look forward to working with you! "
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Ryan Gunter

July 25, 2024

5  out of  5
rating by Ryan Gunter
"Kyle is killing it as a newer agent, he is very detail oriented, patient, has great communication skills, is very responsive with great follow through and is always nice to talk to! Highly recommend!"
We responded:
"Ryan, thank you for acknowledging Kyle's efforts! He is, indeed, an asset to our team. We are here to serve, so please dont hesitate to reach out if you have any questions."
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Mark Greenberg

July 23, 2024

5  out of  5
rating by Mark Greenberg
"I just signed up with State Farm and Kyle Ellison is my agent. He is very helpful and explained everything. He answered my question gracefully and made my option very clear and in my best interest"
We responded:
"Welcome to the Boynton Agency, Mark! Thank you for sharing your experience with Kyle. He is definitely an asset to our team. We always strive to educate and get you the protection best designed for you! Thank you for taking the time to spotlight Kyle!"
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Lisa Dannemiller

January 8, 2024

5  out of  5
rating by Lisa Dannemiller
"We had great service from Kyle Ellison in Susan's office. He said he is a relatively new agent and was very responsive to many questions we had!"
We responded:
"Thank you for taking the time to share your experience with Kyle in my office. I appreciate your business and thoughtful comments."
Profile photo of C Tuff

C Tuff

July 23, 2023

5  out of  5
rating by C Tuff
"Sue Boynton's entire staff has been helpful every time I call; answer the phone or call back quickly. They help me understand my best options on an ongoing basis. I am a difficult client, I get confused easily, she and her staff have always been patient with me. We have several policies with her: autos, home, rental. We have had a truck stolen, a couple of hail claims and one accident. They have helped with the claim process and made it easy. She has not given up on us. She deserves more than 5 stars."
We responded:
"Thank you for the kind works, C! We appreciate your business, and it is a pleasure working with you and your family. "
Profile photo of Everett Carpenter

Everett Carpenter

June 29, 2023

1  out of  5
rating by Everett Carpenter
"I was shopping for home owners + auto insurance and stumbled across Susan Boyntons agency, had to pass due to the low reviews that showed her agency pretty much doesn't care about their clients and lies to them. Huge red flag."
We responded:
"This must be a random review, because we do not have contact/relationship with anyone by this name."
Profile photo of Alex Assila

Alex Assila

June 23, 2023

1  out of  5
rating by Alex Assila
"BAIT AND SWITCH - DECEPTIVE BUSINESS PRACTICES I agreed on numbers with Michelle on 6/8 and began my policy with State Farm. Complied 100% with all her questions about driving history and requests for info, full disclosure on everything. At first I was happy with what seemed to be a good deal on auto insurance. Then yesterday, as I am checking to make sure I am covered in case of hail damage with the crazy storms we've been having, I see that my monthly premiums went up about $40 out of nowhere, to my surprise, (around $500 a year). I thought for sure this was a mistake so I call Michelle and oddly enough I am the one notifying her (should be the other way around) about the mistake. At first she agreed that there must be a mistake somewhere. After waiting about 2 hours for her to get back to me, which was understandable given the storm, she calls me back and says its not a mistake and that its basically out of her hands - nothing she can do. She then went on to blame a ticket I received over a year ago for the rate changes, weird because I fully disclosed that along with all details of my history and complied with all her requests for info in the beginning when we AGREED on numbers and I paid the agreed upon amount to begin the policy. Policies are written in 6 month periods to PROTECT the consumer from constant price hikes, but not with State Farm or Susan Boyntons agents apparently. Absolutely zero sense of accountability, blamed the system, blamed the records, blamed this blamed that, everything but herself or her company or their processes. She should have made me aware the numbers would/could unexpectedly change after making a purchase agreement (which for sure seems illegal). She should have notified me of any changes too as soon as they're implemented but I get the feeling that many customers fall through the cracks with this company. The agent should have been more transparent about pricing procedures and policies, yet here I go two weeks into it and I am the only one looking out for me. Isn't the whole purpose of insurance to feel looked out for? Not deceived and blamed? At the very least ATTEMPT to make things right instead of just blaming everything and giving half a**ed apologies. 0/5 would be a better rating."
We responded:
"Thank you for the feedback, Alex. It is NEVER our intent to deceive customers. In your case, it was the 4 tickets in the past 3 years that influenced the higher rate. It was unfortunate that the system did not give us access to your MVR on the date of purchase. It was an oversight on Michele's part to let you know the difference in premium, because we notify customers if the rate comes back higher or lower. We always strive for transparency, and I apologize that we did not contact you first about the higher rate."
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Ashley Williams

May 3, 2023

5  out of  5
rating by Ashley Williams
"I had a GREAT experience dealing with Chase Kendall. Not only was he quick at quoting me, he also made sure to explain what each part of the policy meant so i understand what im paying for and he was extremely professional."
We responded:
"Ashley, thank you for the kind words about Chase. He has been a wonderful addition to our team! We value customers like you, and we are glad that we could provide you with a better value! Many thanks!"
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Johnathan Hartfield

March 22, 2023

5  out of  5
rating by Johnathan Hartfield
"Sue took the time with dad and me. I really appreciated her help. She answered all of my questions. I appreciate her communication. I look forward to working with her. I am grateful she is my State Farm Insurance Agent. 😇"
We responded:
"Thank you for the 5-star review, Johnathan! I value your business and the relationship with you and your family. Many thanks! Sue"
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Grey Mills

February 2, 2023

5  out of  5
rating by Grey Mills
"Had an opportunity to work with Chase Kendall. He was attentive, knowledgeable, and quick to respond on any questions I had. If you are looking for insurance assistance I can assure you that you don’t need to look any further then Chase and the fine folks at Susan Boynton’s Agency."
We responded:
"Thank you for the wonderful comments about Chase! He is a valuable addition to our team. We appreciate you!"
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Odd Zoo

February 2, 2023

5  out of  5
rating by Odd Zoo
"Sierra has helped immensely! She’s been extremely supportive and active, I came from a major insurance company that claims to have better rates then everyone, but really just has super annoying commercials, and high rates. Sierra got me almost triple the coverage I had with Flo(Flo is the worst) and saved me over 500 bucks on my auto insurance, as well as savings on my renters insurance rate. Her communication has been prompt, and happily answered all my questions."
We responded:
"Thank you so much for the compliments about Sierra! She is an asset to our team and strives to provide the best customer experience combined with a great value! We appreciate you!"
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Stephanie Moore

November 7, 2022

5  out of  5
rating by Stephanie Moore
"Very prompt and professional help. What a wonderful office of people who really go out of their way to make my life easier!! They are the BEST!!"
We responded:
"Thank you so much, Stephanie! I appreciate the confidence you have in me and my team. We really enjoy working with you and your family!"
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Randy Brown

August 24, 2022

5  out of  5
rating by Randy Brown
"These people are great! What a friendly, efficient and helpful group. Whitney, Michelle, everyone!!! I stay with this office because of the customer attention and service. Highly recommended."
We responded:
"Thank you for the wonderful review and recommendation, Randy! We cherish the relationship with you and your loyalty to us."
Profile photo of Cynthia Chege

Cynthia Chege

April 18, 2022

5  out of  5
rating by Cynthia Chege
"I had the best experience talking to Monica Bowen. Excellent customer service, very friendly and definitely efficient."
We responded:
"Cynthia, thank you so much for the compliment for Monica! I appreciate you taking the time to write this review and praise Monica for her hard work and dedication."
Profile photo of Tim Altergott

Tim Altergott

February 8, 2022

5  out of  5
rating by Tim Altergott
"I love working with everyone at Susan’s office… I pretty much deal with Monica and she is a gem!! Responsive… helpful… super knowledgeable are just a few of her great qualities!! Don’t think twice about working with anyone at this office… they are the greatest!"
We responded:
"Tim, thank you so much for taking the time for the kind words. We appreciate your business and value the relationship with you!"
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Maggie Phillips

May 2, 2021

5  out of  5
rating by Maggie Phillips
"Susan will take good care of you!!"
We responded:
"Thank you so much for the compliment, Maggie!"
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James Kirby

October 10, 2020

5  out of  5
rating by James Kirby
"Personal, friendly service - they really treat you like family here! Very reasonable rates too. Satisfied lifelong customer here."
We responded:
"Thank you so much, James! We appreciate you and your loyalty."
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Amy Sebring

September 29, 2020

5  out of  5
rating by Amy Sebring
"Exceptional Service by experts in insurance. This is your agency!"
We responded:
"Thank you!"
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Jeannette Guerrasio

September 27, 2020

5  out of  5
rating by Jeannette Guerrasio
"Sue and her staff have been our agent for years. They are always readily available and provide honest and helpful information and guidance. I love working with businesses that are professional, trustworthy, and easy to work with. A+"
We responded:
"Thank you for the kind words, Jeannette. We appreciate you!"
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Lara Juliusson

September 25, 2020

5  out of  5
rating by Lara Juliusson
"Sue and her team are wonderful. When hail took out my car and our house roof, our claims were dealt with in a quick and professional manner."
We responded:
"Thank you, Lara!"
Profile photo of Deb Illig

Deb Illig

September 25, 2020

5  out of  5
rating by Deb Illig
"Sue B and her team are fantastic. They've always been helpful and informative and I think she's been my agent for over 15 years if not longer. I sincerely recommend Sue and her team to anyone who is looking for insurance and great service."
We responded:
"Thank you, Deb. We appreciate your business!"